Canada’s Top 10 Banks Are Going All In on AI

Every major Canadian bank is building with AI right now. Not talking about it. Building it. Deploying it. Measuring the results.

I work inside one of these institutions. What follows is a look at what each bank is doing, based entirely on public data, press releases, and published reports. No speculation, no inside information. Just what the industry is showing the world.

1. Royal Bank of Canada (RBC)

RBC has been investing in AI for over a decade. Borealis AI, their dedicated research lab, has published peer-reviewed papers on everything from fraud detection to natural language understanding. They operate one of the largest financial AI research teams in North America.

Their NOMI product suite uses machine learning to give customers personalized financial insights. NOMI Find and Save automatically moves money into savings based on spending patterns. NOMI Budgets tracks spending categories in real time.

RBC consistently ranks among the top AI adopters in Canadian banking. Their approach is methodical: build the research foundation first, then deploy consumer-facing products.

2. CIBC

CIBC’s GenAI rollout has been one of the fastest in Canadian banking. Their internal tool, CAI, went from a 500-person pilot to over 20,000 employees in just eight months. The result: more than 600,000 hours of productivity gained.

They won Best Gen-AI Initiative from Digital Banker in both 2024 and 2025. They also received the Best Use of AI in Client Experience award from ARCET Global. And CIBC was the first major Canadian bank to sign the federal GenAI Code of Conduct.

Chris Patterson leads their Enterprise AI Platforms division, driving adoption across the entire organization. The speed and scale of their rollout is worth studying regardless of which bank you work at.

3. Toronto-Dominion Bank (TD)

TD is making a strong push into agentic AI. Their technology leadership has been vocal about building AI systems that can take action, not just analyze. Their internal modernization program is one of the largest tech transformations in Canadian banking.

TD’s Layer 6 acquisition in 2018 gave them deep machine learning capabilities. That technology now powers fraud detection, personalization, and risk assessment across their retail banking platform.

Their approach emphasizes responsible deployment. TD publishes regular reports on AI governance and has a dedicated AI ethics team that reviews deployments before they reach customers.

4. Bank of Montreal (BMO)

BMO has earned multiple awards for their AI implementations. Their focus on AI in wealth management and commercial banking sets them apart. While other banks lead with retail AI, BMO is building tools for relationship managers and advisors.

Their AI strategy centers on augmenting human expertise rather than replacing it. Financial advisors get AI-powered insights about client portfolios, market trends, and risk factors. The advisor still makes the decision. The AI makes the advisor faster and better informed.

5. Scotiabank

Scotiabank’s approach is distinct because of their international presence across 30+ countries. Their AI challenge is uniquely complex: building systems that work across different regulatory environments, languages, and market conditions.

Their AskAI chatbot handles customer queries across multiple channels. Internally, they are using AI for credit risk modeling, particularly in their Latin American and Caribbean operations where traditional credit scoring data can be sparse.

Scotiabank’s global footprint means their AI models need to be more adaptable than those built for a single market. That constraint is producing some interesting technical approaches to cross-market financial AI.

6. National Bank of Canada

National Bank is proving that you do not need to be the biggest to be innovative with AI. Their digital banking platform has been recognized for its user experience, and AI plays a growing role in how they personalize services for clients.

Their focus on Quebec’s market gives them a unique advantage: deep knowledge of a specific customer base combined with AI tools that can optimize for that focus.

7. Desjardins Group

As a cooperative financial group, Desjardins brings a different perspective to AI adoption. Their AI investments focus on member services, insurance risk modeling, and fraud prevention.

Their cooperative structure means AI deployments need to serve member interests directly. That constraint leads to practical, member-facing applications rather than purely operational ones.

8. HSBC Canada

HSBC Canada benefits from HSBC’s global AI investments. Their cross-border banking AI capabilities are among the strongest in the Canadian market, leveraging the parent company’s research in trade finance, foreign exchange, and international payments.

Their strength is in commercial and international banking AI, complementing the retail focus of the Big Five.

9. Tangerine (Scotiabank subsidiary)

Tangerine operates as a digital-first bank, which means AI is embedded in their core experience rather than bolted on. Their chatbot and automated financial planning tools are among the most used in Canadian digital banking.

Being digital-first means fewer legacy systems to work around. AI adoption moves faster when there is no mainframe to integrate with.

10. EQ Bank (Equitable Bank)

EQ Bank is the challenger that other banks are watching. Their fully digital model and lower overhead lets them experiment with AI faster than traditional banks. They are using AI for mortgage underwriting, savings optimization, and customer acquisition.

Their approach proves that smaller institutions can compete with the Big Five on AI capabilities when they do not carry decades of legacy infrastructure.

What This Means

The pattern across all ten institutions is clear. AI is no longer a pilot project or an innovation lab experiment. It is becoming infrastructure. Every bank is building, deploying, and measuring.

The differences are in approach, not ambition. RBC invested in research first. CIBC moved fast on deployment. TD is pushing toward autonomous agents. BMO is augmenting advisors. Scotiabank is solving multi-market complexity.

There is no single right approach. Each bank is optimizing for their specific strengths, customer base, and strategic priorities. And the pace is accelerating.

If you work in financial services, the question is not whether AI will reshape your role. It is which institution’s approach resonates with how you want to build the future of banking.